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Effective Date: 11 September 2024

At Canmore Tea, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This refund policy outlines the process for returning items and requesting refunds on orders placed through www.canmoreteacompany.com.

1. Returns

  • You have 30 calendar days from the date you receive your item to request a return.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
  • Perishable goods such as tea and other consumables cannot be returned once opened unless the product is defective or damaged.

2. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 5-10 business days.
  • If your refund is delayed, check with your bank or credit card company as processing times may vary.

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Insert Email].

4. Non-Returnable Items

  • Several types of goods are exempt from being returned, including perishable items such as tea, food, or any opened consumables.
  • Gift cards and downloadable products are also non-returnable.

5. Return Shipping

  • Customers are responsible for paying their own shipping costs for returning an item unless the item is defective or incorrect. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable.

6. How to Initiate a Return

To start a return, please contact us at [Insert Email] with your order number and details of your return request. We will provide you with instructions on how and where to send your returned items.

7. Contact Us

If you have any questions about our refund policy or your order, please contact us at:

Canmore Tea
Call (403)678-0127

Or visit us:
108 - 737 7th Ave.
Canmore, Alberta
T1W 0J3


Canmore Alberta Store Hours:

Open everyday from 10AM - 6PM

Our Online Store

Our online store was created just for you! Giving you the selection and convenience that you want. Your order is shipped directly from our Canmore location in the Canadian Rockies, you might just be able to smell our fresh mountain air in the package! 

Wholesale Orders

We now offer wholesale and bulk orders! Please contact us for details.