Free standard shipping on orders over $100
$25 Flat rate shipping in Canada.
$35 Flat rate shipping to the United States.

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Effective Date: 11 September 2024

At Canmore Tea, we are committed to ensuring that your order is delivered in a timely and efficient manner. This shipping policy outlines how we process, ship, and handle any concerns related to your order placed on [www.canmoreteacompany.com].

1. Processing Time

  • All orders are processed within 1-3 business days after receiving your order confirmation.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, processing times may be delayed. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the shipping option chosen at checkout:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • International Shipping: Delivery times vary by destination. You will receive an estimate at checkout.

Please note that delivery times are estimates and not guaranteed.

3. Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing a tracking number to monitor the progress of your delivery. Tracking information may take 24-48 hours to update.

4. Shipping Locations

  • We currently ship to addresses within the United States and Canada.
  • International Shipping: Available to select countries. International customers are responsible for any customs fees, taxes, or duties imposed by their country.

5. Delays & Lost Packages

If your shipment is delayed or goes missing, please contact us at [Insert Contact Email]. We will do our best to resolve any issues in collaboration with the shipping carrier.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us immediately at [Insert Email] with photos of the damage or incorrect product. We will arrange for a replacement or issue a refund, depending on your preference.

7. Return Shipping

Please refer to our Return & Refund Policy for instructions on how to return an item if needed. Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect.

8. Contact Us

For any questions related to shipping, please contact us at:


Canmore Tea
Call (403)678-0127

Or visit us:

108 - 737 7th Ave.

Canmore, Alberta

T1W 0J3


Store Hours:

Open everyday from 10AM - 6PM

Our Online Store

Our online store was created just for you! Giving you the selection and convenience that you want. Your order is shipped directly from our Canmore location in the Canadian Rockies, you might just be able to smell our fresh mountain air in the package! 

Wholesale Orders

We now offer wholesale and bulk orders! Please contact us for details.