Shipping Policy
Effective Date: 11 September 2024
At Canmore Tea, we are committed to ensuring that your order is delivered in a timely and efficient manner. This shipping policy outlines how we process, ship, and handle any concerns related to your order placed on [www.canmoreteacompany.com].
1. Processing Time
- All orders are processed within 1-3 business days after receiving your order confirmation.
- Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, processing times may be delayed. We will notify you of any significant delays.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the shipping option chosen at checkout:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- International Shipping: Delivery times vary by destination. You will receive an estimate at checkout.
Please note that delivery times are estimates and not guaranteed.
3. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing a tracking number to monitor the progress of your delivery. Tracking information may take 24-48 hours to update.
4. Shipping Locations
- We currently ship to addresses within the United States and Canada.
- International Shipping: Available to select countries. International customers are responsible for any customs fees, taxes, or duties imposed by their country.
5. Delays & Lost Packages
If your shipment is delayed or goes missing, please contact us at [Insert Contact Email]. We will do our best to resolve any issues in collaboration with the shipping carrier.
6. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us immediately at [Insert Email] with photos of the damage or incorrect product. We will arrange for a replacement or issue a refund, depending on your preference.
7. Return Shipping
Please refer to our Return & Refund Policy for instructions on how to return an item if needed. Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect.
8. Contact Us
For any questions related to shipping, please contact us at:
Canmore Tea
Call (403)678-0127
Or visit us:
108 - 737 7th Ave.
Canmore, Alberta
T1W 0J3
Store Hours:
Open everyday from 10AM - 6PM